Privacy Policy

Effective Date: August 8, 2026

1. Introduction

Action Public Adjusters ("Action Public Adjusters," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and the choices and rights available to you. It applies to our website, advertising campaigns (including Google Ads and Meta/Facebook Lead Ads), lead forms, phone calls, text messages, and any other channel through which you interact with us.

This policy is designed to comply with the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the Telephone Consumer Protection Act (TCPA), and the advertising platform policies of Google and Meta. By using our website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

When you contact us through our website, Google Ads landing pages, Facebook/Meta Lead Forms, phone, text, email, or in person, we may collect:

  • Identifiers: full name, phone number, email address, mailing or property address
  • Claim and property information: type of damage, insurance carrier, policy details, claim status, and other information related to your property or insurance claim
  • Communications: the content of messages, calls, texts, or emails you send us, and call recordings where disclosed
  • Technical and usage data: IP address, device and browser type, pages visited, referring URL, and interactions with our ads, collected automatically through cookies, pixels, and similar tracking technologies
  • Advertising identifiers: information collected via the Google Ads tag and Meta (Facebook) Pixel, such as click IDs and ad interaction data, used to measure and improve our advertising
  • Any other information you voluntarily provide to us

We do not knowingly collect sensitive categories of information beyond what is reasonably necessary to evaluate a property damage or insurance claim (for example, property and claim details). We do not collect Social Security numbers, financial account numbers, or health information through our website or lead forms.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiry and provide a free claim review or consultation
  • Evaluate whether we can assist with your property damage or insurance claim
  • Communicate with you by phone, text, or email regarding our services, your claim, and appointment scheduling
  • Operate, maintain, and improve our website and marketing, including measuring the performance of our Google Ads and Meta advertising campaigns
  • Detect, prevent, and investigate fraud, security incidents, or misuse of our services
  • Comply with applicable legal, licensing, and regulatory obligations

4. Cookies, Pixels, and Online Tracking

Our website uses cookies, the Google Ads conversion tag, Google Analytics, the Meta (Facebook) Pixel, and similar technologies to:

  • Measure which ads and pages lead to inquiries
  • Understand how visitors use our site
  • Show you relevant ads on Google and Meta platforms (remarketing)

These tools may share information about your visit with Google and Meta in accordance with their own privacy policies. Under California law, this type of ad-measurement and remarketing activity is generally considered "sharing" of personal information for cross-context behavioral advertising, even though we do not sell your information for money. You can control this activity using the tools described in Section 6 below, and you can disable cookies generally through your browser settings, though some site features may not function properly if you do.

5. How We Share Your Information

Action Public Adjusters does not sell your personal information for money. We may disclose or share information with:

  • Service providers who help us operate our business, such as our CRM, phone/text communication platform, hosting provider, and marketing/advertising platforms (including Google and Meta), under contracts that limit their use of your information to the services they provide us
  • Insurance carriers, contractors, or other parties directly involved in your claim, but only with your authorization or as necessary to represent you
  • Professional advisors, such as attorneys or accountants, as needed
  • Government authorities or other parties when required by law, subpoena, or court order, or to protect our legal rights, safety, or property
  • A successor entity in the event of a merger, acquisition, or sale of business assets

We do not share your information with third parties for their own independent marketing purposes without your consent.

6. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what categories of personal information we have collected about you, the sources, and the purposes for collecting it
  • Access a copy of the specific personal information we hold about you
  • Correct inaccurate personal information
  • Delete personal information we have collected from you, subject to certain legal exceptions
  • Opt out of the sale or sharing of your personal information, including for cross-context behavioral advertising
  • Limit the use of sensitive personal information, where applicable
  • Not be discriminated or retaliated against for exercising any of these rights

To exercise any of these rights, contact us using the information in Section 11. We will respond within 45 days as required by law, and may verify your identity before fulfilling certain requests. You may also designate an authorized agent to make a request on your behalf.

Do Not Sell or Share My Personal Information: You may opt out of the sharing of your information for cross-context behavioral advertising at any time by contacting us using the information in Section 11, or by using the "Do Not Sell or Share My Personal Information" link in our website footer. [Link to be added once configured.]

7. Text Messages and Phone Calls (TCPA)

By submitting your phone number through our website, lead forms, or advertising, you consent to be contacted by Action Public Adjusters by phone call and/or text message, including through automated dialing technology or prerecorded messages, at the number provided, regarding your inquiry and our services.

  • Consent to receive calls or texts is not a condition of purchasing or receiving any service from us
  • Message and data rates may apply
  • Message frequency may vary
  • You may opt out of text messages at any time by replying STOP, and opt out of calls by informing us directly or contacting us using the information in Section 11
  • For help, reply HELP or contact us using the information below

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide our services, maintain business and claim records, comply with legal and licensing obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

10. Children's Privacy

Our website and services are directed at adults and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a minor, we will take reasonable steps to delete it.

11. Third-Party Websites

Our website may contain links to third-party websites, including insurance carrier sites or informational resources. We are not responsible for the privacy practices, security, or content of those external websites, and we encourage you to review their privacy policies directly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

  • Action Public Adjusters
  • Phone: 888-927-0088
  • Email: info@actionpublicadjustersca.com
  • Website: actionpublicadjustersca.com
  • Mailing Address: 1370 Valley Vista Dr., Ste. 200, Diamond Bar, CA 91765